Refund policy

Last updated: November 10, 2026

This policy applies to orders from skincareessentials delivered within the United States.

30-day return window

You may request an eligible return within 30 days after delivery. The item must be unused, in its original condition, and in its original packaging. Provide the order number or other proof of purchase.

Return shipping

For an eligible return, skincareessentials pays the return shipping cost and provides return instructions or a prepaid return label. Contact us before sending an item so we can provide the correct method and destination.

Damaged, missing, or incorrect items

Contact us promptly with the order information and clear photos if an item arrives damaged, is missing, or is different from what was ordered. We will review the information and explain the available resolution.

Refund timing

After the return is received and approved, we issue the refund to the original payment method within 10 business days. A bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed after processing begins or after shipment.

Contact

skincareessentials
Mailing address: 1029 8th St, Augusta, GA, 30901, United States
Email: Support@shinskincareessentials.com
Phone: (320) 745-2359