FAQ
How long does shipping take?
Orders are normally processed in 1–2 business days. Free Standard Shipping normally takes another 4–6 business days after shipment. Weekends and United States federal holidays are not business days.
How do I track my order?
Available tracking information is sent to the order email after shipment.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation is not guaranteed.
How do returns work?
Eligible items may be returned within 30 days after delivery if they are unused, in their original condition, and in their original packaging. Contact us with the order number. We provide the return method or prepaid label for an eligible return.
When will I receive my refund?
After a return is received and approved, we issue the refund to the original payment method within 10 business days. The bank or payment provider may need additional posting time.
What if an item is damaged, missing, or incorrect?
Contact us with the order number and clear photos so we can review the shipment and explain the available resolution.
Which payment methods are accepted?
Use one of the payment methods displayed in secure checkout for the order. The available methods shown there are the methods currently offered for that transaction.
How can I contact you?
skincareessentials
Mailing address: 1029 8th St, Augusta, GA, 30901, United States
Email: Support@shinskincareessentials.com
Phone: (320) 745-2359